Pre-Orders
Pre-Order Policy for Sayus Collect
At Sayus Collect, we offer a pre-order service to ensure our customers can secure exclusive products before their official release date. This service is designed to provide you with peace of mind, knowing that your desired items will be reserved and shipped promptly upon release, allowing you more time to enjoy your purchases.
Below are the terms and conditions of our Pre-Order Policy. Please review these conditions carefully before placing your order with us.
Estimated Times of Arrival (ETAS) We aim to provide a release date for every pre-order product listed on our website. You can find these Estimated Times of Arrival (ETAs) in the product description. Please note that these dates are estimates, and delays may occur due to factors beyond Sayus Collect's control, such as publisher shipping delays or manufacturing issues.
In the event of a significant delay (more than 2 months), we will update the product listing with the new ETA and strive to notify affected customers promptly.
Delivery of Pre-Orders Pre-order products marked as such will be dispatched as soon as stock arrives at our warehouse. However, if a publisher mandates a specific retail release date, we will hold your pre-order until that date.
Orders Containing Pre-Order Products If your order includes both pre-order items and in-stock products, we will hold the entire order until all items are available for dispatch. If you prefer to receive your in-stock items sooner, please contact us at support@sayusresale.com.au to split your order. Note that split orders may incur additional shipping charges.
Cancellation of Pre-Orders If you wish to cancel your pre-order, please contact us at support@sayusresale.com.au with your order number as soon as possible. While we endeavor to accommodate cancellation requests, please note that pre-order TCG products cannot be canceled or amended within three days of their release date due to our warehouse processing procedures.
We are committed to providing you with a seamless pre-order experience at Sayus Collect. If you have any questions or require further assistance, please do not hesitate to reach out to us at support@sayusresale.com.au